Effective 7 September 2026
This policy applies to Lightning Australia Pty Ltd (ABN 73 676 591 512), trading as AQUAOZZY (“AQUAOZZY”, “we”, “us” or “our”). We handle personal information responsibly and in accordance with applicable Australian privacy law.
Information we may collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number, delivery address, suburb and postcode;
- the products or services you ask about or order, and our communications with you;
- order, delivery and transaction records;
- technical information such as browser type, device information, IP address and website activity; and
- any other information you choose to provide in an enquiry.
Please do not submit sensitive information that is not needed for your enquiry or order.
How we collect information
We may collect information directly from you through website forms, telephone calls, email, checkout and order processes. We may also receive information from service providers that help us operate the website, process payments, fulfil deliveries, provide customer support or measure website performance.
Why we use it
We may use personal information to respond to enquiries, process and fulfil orders, coordinate pickup or delivery, provide product and warranty support, maintain business records, improve our website and services, prevent misuse, and meet legal obligations. Where required, we seek consent before sending marketing communications, and you can opt out using the method included in the communication.
Payments
Payments may be processed by an external payment provider. Payment-card information is submitted to that provider under its own terms and privacy policy. AQUAOZZY does not require you to send full payment-card details through our general enquiry form.
Disclosure and overseas processing
We may disclose information to providers that support website hosting, ecommerce, payments, communications, analytics, professional advice, delivery and order fulfilment. Some providers may store or process information outside Australia. Their locations and practices can change; relevant provider privacy policies contain current details. We may also disclose information where required or authorised by law.
Cookies and analytics
Our website and service providers may use cookies or similar technologies to operate essential functions, remember preferences, understand website use and protect the service. You can manage cookies through your browser, although blocking essential cookies may affect checkout or other functions.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only for as long as reasonably needed for the purposes described above or as required by law, then take reasonable steps to delete or de-identify it.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We may need to verify your identity. If an exception under applicable law affects your request, we will explain that where required.
Changes to this policy
We may update this policy when our practices, providers or legal obligations change. The effective date above identifies the current website version.
Contact
Lightning Australia Pty Ltd trading as AQUAOZZY
ABN 73 676 591 512
info@aquaozzy.com.au
0455 332 632